The following Purchase Policy terms (“Purchase Policy”) applies to the purchase process on and ticket purchases made through the Eventim Canadian websites and mobile applications, including www.eventim.ca and any other websites, services, or communication that link directly or indirectly to this Purchase Policy (collectively, the "Site"), which is provided by Eventim Ticketing Canada Limited ( “Eventim” or “we” or “us”). Please also review the EVENTIM Terms of Use (the “Terms”), which govern your (or anyone that is acting with your authority or permission) use of the Site and your purchase, possession, and use of any tickets, products or services purchases through the Site. For the purpose of this Purchase Policy, (a) “you” and “your” means the individual accepting these Terms, and (b) “include” and “including” means “including without limitation” and is not to be construed to limit any general statement which it follows to the specific or similar items or matters immediately following.

We reserve the right to update and make changes to this Purchase Policy at any time effective immediately upon posting on the Site or, at our election, by providing notice to you as otherwise permitted under applicable law. By purchasing any Tickets, products, or services through the Site, you agree to be bound by the Purchase Policy that is force at the time your purchase and you should periodically visit this page to determine the then-current terms of the Purchase Policy to which you are bound. If you violate the terms of this Purchase Policy, including for greater certainty the Terms, Eventim may terminate your use of the Site, bar you from future use of the Site, cancel your Ticket order(s) , and/or take appropriate legal action against you. For greater certainty, the Purchase Policy that is force at the time your purchase is completed shall apply to that purchase.

1. Definitions

"Event" means an entertainment event, including a concert, exhibition, sports, theatrical and/or music event.

"Tickets" means tickets or other types of evidence (including electronic tickets, passes or other approved means of entry) for an Event sold by Eventim with permission of the Rights Holder for the right to occupy space at or to attend an Event.

"Venue" means any facilities or locations of any nature where the Event is being held.

"Rights Holder" means the person, firm, company, or other non-Eventim third party which (a) organizes, promotes, performs, or otherwise provides Events, or (b) holds Tickets to an Event(s) or the right to sell, distribute, or allocate Tickets to an Event(s). Rights Holders include, artists, Venues, teams, fan clubs, promoters and/or Event organizers, and leagues.

"Non-Ticketed Items" means any items other than Tickets, or packages that include Tickets, sold via the Site, such as merchandise.

2. Eventim’s Role and Responsibility

Eventim sells Tickets for Events that have been allocated to Eventim by a Rights Holder. Eventim is not responsible for the organization or staging of the Event, and has no control over, or liability for, cancellation, rescheduling, postponement, moving of or for any material or other changes to any Event.

3. Tickets; Pricing and Other Errors

All Tickets are made available subject to availability and to this Purchase Policy and the Terms. You should read this Purchase Policy and the Site Terms carefully prior to confirming your order. Any queries relating to the Tickets or your order should be raised with us prior to purchase, as confirming your order constitutes acceptance of this Purchase Policy and the Terms. Tickets to Events may sell out quickly or we may have limited availability, so we do not promise or guarantee the availability of Tickets.

A valid Ticket must be produced to get into an Event. Removing any part of, altering or defacing the Ticket may invalidate your Ticket.

It is your responsibility to check your Tickets to ensure they are correct. In the event of an error, regardless of the cause or nature of the error, it cannot always be rectified. Accordingly, please check your Tickets carefully on receipt and contact us immediately if there is an error. We accept no liability or responsibility for any failure to so rectify, nor will we accept any liability to reimburse you for any amount paid by you, any travel, or any other expenses that you may incur arising from or in connection with any such errors. We reserve the right to cancel the Ticket (or order for that Ticket) and refund you the amount you paid.

If we discover an error in the price of Tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order and receiving a full refund from us. If we are unable to contact you, or do not receive a timely response from you, you agree that we may treat the order as cancelled.

We will not be responsible for any Ticket that is lost, stolen, damaged, or destroyed. It is not always possible to issue duplicate tickets. For example, even for non-seated Events where there is a possibility of both the original and duplicate tickets being used, issuing duplicate tickets could compromise the licensed capacity of the Venue. Duplicates are therefore issued at the sole and exclusive discretion of the applicable Rights Holder and/or Venue. If duplicates are issued, services fees and/or administrative charges may be levied.

We and the Rights Holder reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided they are of no less value to that stated on the Ticket.

Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required in which event you will be obliged to provide at any such time proof of your entitlement to the concession.

Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

4. Price and Order and Payment Processing

Since We sell Tickets for Events allocated to us by a Rights Holder, Eventim does not set the Ticket price or determine seating locations. Rights Holders typically set the price for the Tickets. The price of the Ticket shall be the price set at the time we accept your order.

Tickets are usually subject to a per Ticket service fee and per order processing fee, among other applicable fees or surcharges, as well as delivery fees (which vary based on delivery location and shipping method). Unless otherwise indicated at the time of purchase, Our delivery times and service fees for tickets are Event-specific and will be set forth when you purchase Tickets for the Event. We collect tax as required by applicable laws. Unless otherwise stated at the time of purchase, all Ticket prices do not include any applicable taxes, service fees, order processing fees, delivery fees, or any other fees; all such fees and taxes will be separately identified at the time of purchase. By continuing with your purchase, you accept all such fees, taxes, and charges.

All Ticket and Non-Ticketed Items prices for Events that occur in Canada are stated in Canadian dollars. We will charge your designated payment method at the time of purchase for the value of your order, plus any applicable fees, taxes, and charges. You authorize us to charge your payment method when we bill you for the charges incurred by you. Advertisements on the Site are (a) invitations for you to make an offer for Tickets and Non-Ticketed Items, and (b) are not intended to be offers to sell you Tickets or Non-Ticketed Items. Your properly completed order constitutes your offer to purchase Tickets and/or Non-Ticketed Items (as applicable). We will send you an order confirmation once we have confirmed receipt of full payment (“Order Confirmation”). Your order is not accepted and final until you receive an Order Confirmation. Order Confirmation will be in the form of a confirmation page or email. If you do not receive an Order Confirmation or experience an error message or interruption of service, we may not have received the order request or may not be aware of any service interruption. It is your responsibility to confirm via your account whether the Ticket order has been properly processed. Your order is also accepted and final if we send you or display to you an Order Confirmation, but the Order Confirmation does not reach you or does not display for you. If you attempt to make an order but do not receive an Order Confirmation, it is your responsibility to confirm via your account whether the Ticket order has been properly processed. We are not responsible for losses (monetary or otherwise) if you assume an order was not placed because you failed to receive an Order Confirmation.

All information on accounts and orders must be valid and are subject to verification. Orders are subject to approval and verification of our payment processor(s) and the issuer of the payment card or method. For security, we reserve the right to cancel or refuse any order in which the billing name and address does not match that of the payment method used for payment, or in which any fraud or suspicious conduct is indicated. If your order is cancelled or refused for any reason, we reserve the right to sell the Tickets to another customer without further notice.

The payment methods we accept are provided on the Site.

5. Order Delivery

Different methods for delivery of Tickets may be available as specified on the Site. The delivery methods available for Tickets you wish to purchase will be displayed at the point of purchase. Generally, Events on our Site may provide the following delivery methods for Events within Canada:

• 1. Print@Home
• 2. Will Call
• 3. Canada Post is available to deliver Tickets to addresses within Canada, but – as outlined below – we will only send Tickets via Canada Post if you have placed your order with enough time for the Tickets to reach you prior to the date of the Event, as determined by us in our sole discretion. Canada Post delivery may not be available for all Canadian addresses.
• 4. Mobile / in app delivery
• 5. Courier delivery

Eventim aims to dispatch purchased Tickets as soon as possible. If your Tickets are not being held at the Venue box office, and you have not received your Tickets from Eventim seventy two (72) hours prior to the Event, please contact us immediately – and please have your order reference number and the name and postal code of the Ticket purchaser ready.

For security purposes, Tickets will only be delivered to the billing address of the payment card holder provided at purchase unless we specifically provide you the option for Tickets to be sent to an alternative address. It is Your responsibility to inform us of any change to the address, telephone number or email address You have provided us with at the time of purchase.

If Tickets dispatched by Canada Post, special delivery or registered post are returned to us as "addressee unknown" (or similar), we reserve the right to cancel your order and Tickets and refund you the face value price of the Tickets (excluding any service fees, processing fees, other applicable fees or surcharges, delivery fees, and applicable taxes).

We reserve the right, in our discretion, to require you to collect some or all Tickets for Events at will call through the Venue box office. If this occurs, You will be notified by telephone, email or in writing of the arrangements for collecting your Tickets at will call. Notice will be provided based on the contact details you provided at the time of ordering. Where you purchase Tickets but there is not enough time to deliver them to you, You will be told at the point of purchase the arrangements for collection of your tickets.

If You are collecting your Tickets from will call at the Venue box office, You must have your Order Confirmation, government-issued identification, and the payment card used to make the order with You; otherwise, you will not be entitled to collect your Tickets. You will be able to collect your Tickets at least one hour prior to the start of the Event, unless otherwise decided by the Venue.

6. Changes to Event

The Rights Holder and/or the Venue reserves the right to make alterations to the published Event where reasonably necessary. For Events, no guarantees can be given that the Event will take place at a particular time or on a particular date. We, the Venue and the Rights Holder reserve the right to reschedule any such Event, without notice and without any liability whatsoever. The details given on the tickets of Events are estimated times and locations only, and are subject to change. It is your responsibility to check the final arrangements for any Events for which you have Tickets including the date and start times of any such Event.

Opening acts, openers, special guests, or undercards (each a “Opening Act”) may occasionally tour alongside headlining performers. We are sometimes not made aware of Opening Acts or the duration of their appearances. Opening Acts are subject to change or cancelation at any time without notice. Similarly, we may not be made aware of changes to festival lineups. Festival lineups are subject to change or cancelation at any time without notice.

Please note that seating maps are representative of a Venue’s layout However, they are subject to change at any time by the Venue and/or Rights Holder. Unless the Venue or Rights Holder provides a refund to Ticket holders, refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a Venue change after purchase.

We may occasionally make Tickets available at a discount after the original on-sale date. If you purchased a Ticket prior to the date on which the discount became effective, we will not refund the difference between the original price and the discounted price.

7. Refunds & Exchanges; Cancelled, Postponed, Rescheduled, and Moved Event

1. Tickets
   
   Events may be canceled, postponed, rescheduled, moved to a different Venue or different date, or materially changed. Eventim has no control over the cancellation, postponement, rescheduling, movement, or material change to any Event; such decisions are made exclusively by the Promoter and/or Venue of the Event. We will thus not issue refunds, credits, exchanges, or provide any other remedies, except as set forth in this Section 7(a).
   
   Where we become aware that an Event is cancelled or re-scheduled, we will attempt to notify You, using the details You provided us with at the time of purchase, but we may not always be able reach you. It is Your responsibility to check if an Event has been cancelled or re-scheduled and to check the date and time of any re-scheduled Event.
   
   Ticket sales are final and no refunds are allowed, except as described below; this applies even if an Event is cancelled, rescheduled, postponed, moved, or materially changed. Before purchasing Tickets, you should review the Event time and date, Venue and set location carefully. Policies of the Rights Holders may prohibit us from issuing credits, exchanges, or refunds after a Ticket has been sold. Once you have purchased a Ticket, you will not be entitled to exchange or to obtain a credit or refund for that Ticket other than as described in this section.
   
   If an Event is cancelled, rescheduled, postponed, or moved, or where there is a material change to the program of an Event, all of your rights to a possible refund, credit, and/or exchange, if any, will be determined exclusively by the applicable Rights Holder on an Event-by-Event basis, except where applicable law requires otherwise. In all cases in which the applicable Rights Holder permits such refund, credit, or exchange, the following terms and conditions apply:



• • Refunds: We may be authorized by the Rights Holder to issue refunds. If so, we will use reasonable efforts to inform you about your eligibility for a refund. If we are authorized to issue you a refund and you wish to claim a refund from us, You should notify us as soon as possible and no later than 28 days after the applicable cancellation, rescheduling, postponement, moving, or material change to the Event. You must return any unused Ticket(s) to us before we are able to process any refund. If you have notified us in a timely manner and returned your Ticket(s), we will work to refund you the face value of the Ticket (excluding any service fees, processing fees, other applicable fees or surcharges, delivery fees, and applicable taxes) within a reasonable period. Refunds will only be made to the person who originally purchased the Ticket(s) and made using the same method as was used to purchase the Ticket(s) except, at our discretion, where payment was made by cash. If your account has an outstanding balance, we have the right to withhold any and all refunds and apply them to your account balance until such time as no outstanding balance(s) remain.
  
  If we are not authorized by the applicable Rights Holder to, or for any reason otherwise unable to, issue refunds to you, we will provide you with contact information of the applicable Rights Holder to seek a refund. We will not be liable to you for such refund if you are unable to obtain a refund from the applicable Rights Holder



• • Credits and/or Exchanges: We may be authorized by the Rights Holder to issue credits and/or exchanges of Tickets, for instance in cases where events are rescheduled, postponed, or moved. In such cases, we will send you a notification explaining your options, and you may submit a request for a refund or credit. Alternatively, if Tickets for the rescheduled, postponed, or moved Event have been issued, you may simply keep your Ticket(s) to the postponed, rescheduled, or moved event.
  
  Under no circumstances will we refund, reimburse, or otherwise be liable for travel, lodging, or any other personal arrangements, costs or expenses incurred in connection with an Event that is canceled, postponed, rescheduled, moved, or materially changed.



2. Non-Ticketed Items
   
   With the exception of customized items, sales of Non-Ticketed Items on the Site are final and no refunds, credits, or exchanges are permitted. In addition, there are no refunds, returns, or exchanges for digital downloads or hotel / festival packages.
   
   Exchanges and returns will not be permitted for any customized or special order products unless those products do not substantially conform to the customization that was specified at the time of purchase. You must examine such purchased items when you receive them. To be eligible for a return, purchased items must be unused and in the same condition as delivered to you. To return a purchased item, you must contact our Customer Service within 30 days of receiving the product. Once the returned item is received and inspected/approved for return, a refund will be issued to the payment method used to purchase the item.


3. Chargebacks
   
   Not applicable to Québec consumers - You will not attempt to avoid or circumvent any refund restrictions or policies with regarding to Tickets you purchase. You will not seek to dispute or request a “chargeback” from the issuer of your payment card or method of payment used to purchase Tickets in an effort to evade the refund prohibitions. Should you do so, we reserve the right to cancel your Tickets immediately, in our sole discretion.

8. Rights Holder and Venue Terms

This Purchase Policy is in addition to the applicable rules, terms, conditions, and policies of the Promoter and/or Venue, copies of which are available upon request from the Rights Holder, including the Venue where the Event is held, or which may be otherwise provided by us (“Event Rules”). You agree you will comply with the Event Rules, and that it is your responsibility to review the Event Rules prior to the Event. Rights Holders reserve the right, without refund or other compensation or remedy, to refuse admission or to eject any person whose conduct they deem disorderly or out of compliance with their Event Rules. We have no liability to you if you are refused admission to or ejected from an Event by the Promoter and/or Venue.

9. Limitation of Liability

Not applicable to Québec consumers - This Purchase Policy is subject to, and incorporates by reference, the Limitation of Liability set forth in the Terms for the Eventim Canadian website. In addition and without prejudice thereto, in no event will Eventim be liable to you for, and you hereby knowingly and expressly waive all rights to seek, direct, indirect, consequential, exemplary, incidental, special or punitive damages of any type, and any rights to have damages increased or multiplied, arising out of or in connection with your purchase of a Ticket or any other product from the Site, your travel to or from an Event, your attendance of an Event, or any other claim arising from or relating to a Ticket, Event, Promoter, or Venue, regardless of whether the claim is based on any contract, tort, strict liability, or other legal or equitable theory, even if such damage was reasonably foreseeable and even if Eventim has been advised of the possibility of such damages, except to the extent that a Rights Holder has approved a refund, credit, and/or exchange in accordance with Section 7(a) of this Purchase Policy. For the avoidance of doubt, you agree we will not be liable for any travel, lodging, or any other personal arrangements, costs or expenses incurred in connection with an Event that is canceled, postponed, rescheduled, moved, or materially changed.

Balls, pucks, bats, and other objects and staging from an Event may fly into the audience or spectator area. Without limiting the terms stated on the Ticket or other Rights Holder policies, you voluntarily assume all risks and danger incidental to the Event, occurring prior to, during, or after the Event and irrevocably and unconditionally waive any claims or potential claims for personal injury or death against Eventim on behalf of yourself, any minor that may be accompanying you, and anyone who may make a claim on your behalf. You bear all risks for inclement weather conditions. Neither Eventim nor the Rights Holder will be responsible for any loss, theft or damage of your personal belongings.

You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness, including exposure to COVID-19 or any other communicable disease or illness and irrevocably and unconditionally waive any claims or potential claims against Eventim on behalf of yourself, any minor that may be accompanying your, and anyone who may make a claim on your behalf relating to such risks, hazards, and dangers.

10. Privacy

For information on how we collect and use personal information, see the EVENTIM Privacy Notice.

11. Resale/Use of Tickets and Property

You may not re-sell or transfer a Ticket if prohibited by law. If applicable law permits you to resell a Ticket(s), all resales must be in full and strict compliance with applicable law. Resales or transfers of Tickets may be prohibited for certain Events by the specific terms and conditions of those Events (for example, but not limited to, charity events or events where age restrictions may apply because of content of the entertainment, or licensing requirements). We and Rights Holders reserve the right to treat as void any Ticket that was resold in a manner inconsistent with this Purchase Policy or applicable law.

Where a Ticket is made available for resale, you must provide to the buyer full details of the Ticket. Full details include the date, time, and location of the Event, as well as the block or tier, row and seat number for Events with assigned seating. You may not alter Tickets in any way; altered Tickets may be considered void in the absolute discretion of the Promoter and/or Venue. You must also make your buyers aware of this Purchase Policy, the Eventim Terms of Use, and any other terms and conditions that are specific to the Event. You should check whether any special terms apply before making a free Ticket available for resale; complimentary tickets are often provided for specific reasons limiting their transferability. We have no responsibility or liability whatsoever for any resales or transfers of Tickets or for any resold, brokered, or transferred Tickets, including if the Ticket is considered void by the Rights Holder or if you are refused entry to the Event.

Tickets may not be used for advertising, promotions, sweepstakes and contests, without the prior express written permission from Eventim or the Rights Holder for the Event, as further stated on the applicable Ticket.

12. Void Tickets

Any Ticket obtained in a manner inconsistent with this Purchase Policy shall be void and all rights purportedly conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Tickets are non-refundable.

13. Ticket Limits

Ticket purchases may be restricted to a maximum number or ticket limit. Restrictions may apply to the number of Tickets that can be purchase in a single order, by a single customer or account, within a specified timeframe, or other restrictions on the ability to purchase Tickets. Any such restriction shall be notified to you during the purchase process. We reserve the right to refuse or cancel orders and Tickets purchased in excess or violation of any restriction, without prior notice. Multiple accounts may not be used by an individual to circumvent this ticket limit requirement.

14. Conditions of Admission

The Rights Holder or management of the Venue reserve the right to refuse Ticket holders’ admission to the Venue in reasonable circumstances including any reason relating to the applicable Event Rules, for health and safety, licensing reasons, or where a Ticket is void.

The Rights Holder or management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point, and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:

1. has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or
2. uses threatening, abusive or insulting words or behavior or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
3. in the reasonable opinion of the Venue is acting under the influence of alcohol or drugs; or
4. smokes (save when in a designated smoking area) or use drugs or any illegal substances
5. fails, when required, to produce proof of identity or age
6. use mobile phones or messaging equipment which in the Venue’s opinion could constitute a nuisance to the rest of the audience.

You must comply with instructions and directions given by Rights Holder and/or Venue staff. No refunds will be given to Ticket holders who are refused entry or ejected due to their own behavior as suggested in, but not limited to, the examples above.

15. Restrictions; Prohibitions; Recordings and Photographs

The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue or at any Event is strictly forbidden. Unauthorized recordings, tapes, films, video files, or similar items, or devices containing such recordings, tapes, films, may be confiscated and destroyed. Any recording made of an Event, it shall belong to the Rights Holder or Venue, as applicable. The Rights Holder and Venue will not be liable for any loss, theft or damage to confiscated items.

By purchasing Tickets you agree that Events are public, that your appearance and actions inside and outside the Venue where the Event occurs are also public, and that you have no expectation of privacy with regard to your appearance, actions, or conduct at the Event and/or inside or outside the Venue. You grant permission to us, the Rights Holder(s), our partners, licensees and assigns, to utilize your name, image, likeness, and any other image or recording thereof in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the Event for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials, and shall not otherwise engage in commercial solicitations at Events.

Mobile telephones and messaging equipment must be switched off during the Event.

Alcohol may only be consumed as permitted by local law at the applicable Venue.

Smoking is not permitted unless within a designated smoking area (if any).

The following are not permitted within any Venue:

1. animals (with the exception of authorized service animals);
2. laser pens
3. Your own food and drink (unless permitted by the Venue);
4. bottles, cans or glass containers (unless permitted by the Venue);
5. any item which is or can serve as a potential weapon, including sharp or pointed objects (e.g. knives) ;and
6. drugs or other controlled or illegal substances.

The management of the Venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the Venue, may cause danger, annoyance, aggravation or disruption to other members of the audience or the Event or is one of the items not permitted in the Venue as listed above.

Every effort shall be made to admit latecomers to Events at a suitable break in the Event, which may be at a performance interval, but late admission cannot be guaranteed.

Ticket holders may only leave and re-enter the Venue during an Event at the discretion of the management of the Venue. Otherwise, there will be no re-admission or pass-outs of any kind.

The obstruction of gangways, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which You do not hold a Ticket is strictly forbidden.

16. Accessible Seating

Accessible seating locations (such as wheelchair spaces) may only be used by individuals with disabilities and their companions. By purchasing Tickets for accessible seating, you represent and warrant to Us and all Rights Holders that you or a member of your party has a disability that requires accessible features provided by the seating locations being purchased. We or Rights Holders may investigate potential misuse of accessible seating. We may, in our sole discretion, cancel an order for accessible seating Tickets that we believe to be fraudulent, wrongful, or improper, and we reserve the right to pursue legal action against individuals who purchase Tickets for accessible seating they do not require, or which is otherwise fraudulent, wrongful, or improper. Rights Holders, including the Venue, may at any time take any action they think proper, and/or which is permitted under the Event Rules, in regards to persons who have Tickets for accessible seating locations but do not need accessible seating, including (i) relocation to other seats, or (ii) immediate removal from the Venue.

17. Health and Safety

Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include sound, audio visual, pyrotechnic effects or lighting effects.

EVENTIM Canada Terms of Use

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