Last revised: 03/09/2022
EVENTIM TICKETING CANADA LIMITED (“Eventim,” “we,” or “us”) has created this Privacy Policy to describe our practices with respect to personal information we collect through our Canadian websites and mobile applications, including but not limited to www.eventim.ca (collectively the “Site”) as well as any other websites, services or communications that link to this Privacy Policy. This Privacy Policy also describes how we may collect, use, and share information of job applicants who use our Site, and of business contacts at venues, artists, promoters, or other rights holders that work with us. By using the Site, you are accepting the practices set forth in this Privacy Policy.

From time to time, we may make changes to this Privacy Policy. The Privacy Policy is current as of the “last revised” date which appears at the top of this page. We will treat Personal Information in a manner consistent with the Privacy Statement under which it was collected and our Privacy Policy, unless we have your consent to treat it differently. This Privacy Statement applies to any information we collect or receive about you, from any source.

For the purpose of this Privacy Policy, “personal information” is any information that is identifiable with you, as an individual. This information may include but is not limited to your name, mailing address, e-mail address, billing address, credit card information. Personal information, however, does not include certain business contact information.

1. Information We Collect

We will always collect your personal information by fair and lawful means. We may collect data Information from you directly and/or from third parties, where we have obtained your consent to do so or as otherwise required or permitted by law. We may collect following personal information from you:

1. Personal information you provide: You may provide personal information to us when you interact with us, such as via registration forms, order forms and other forms on our Site; or if you are a venue, promoter, or rights holder that works with us to sell tickets to an event. The personal information you provide to us will depend on how you interact with us. In general, you may provide personal information to us in the following situations:


• • Purchases: When you purchase tickets on our Site, Eventim may collect your name and contact information; transactions and purchase history; company information (if applicable); information about event or venue accommodations you request or purchase (such as seating restrictions or accessibility); and any other information you provide upon purchase.
  
  In connection with transactions, our Site enables you to share your payment information with our payment processors to make your purchase payment. We do not retain payment information. Our Site also permits you to store your payment card for future transactions, but even in this case your full payment information remains with our payment processor.


• • Account creation: When you create an account with us, Eventim may collect your name and contact information; login credentials; settings and preferences you provide through your account (including preferences to receive newsletters, TicketAlarms, or other similar communications); interests or favorites you save in your account (e.g. favorite artists); ticket wish lists; Fan Bonus points and redemptions (if you join our Fan Bonus program); and any other information you provide to us through your account. You may retrieve and modify data saved to your user account at any time by logging in to your account.


• • Email signup: Eventim collects your email address when you sign up for email or other marketing communications (such as our newsletter, TicketAlarm, etc.). You can opt-out of our newsletter, marketing, or other non-transactional emails at any time by clicking the “Unsubscribe” link in any such email, or by changing your preferences in your Customer Account. Please note that we may continue to send you transactional emails even after you opt-out, to the extent permitted by applicable law.


• • Fan Reports: Subject to our Terms of Use, you can leave a review about an event, artist and/or venue on our Site. If you do, we may collect your name, contact information, information about the event you provide, and the content of your Fan Report.


• • Business Contact and Company Information: If you work for a venue, artist, promoter, or other rights holder that has engaged us in connection with ticket sales, you may provide your name and contact information, as well as information about your company.


• • Job Applicants: If you use our Site to apply with a job with us, you may provide your name and contact information, all the information that may be contained in your letter of application and resume/CV, information about your education history and previous employment, and other professional information you may provide in connection with your application, and information we may need to comply with law or our policies in regards to job applications. Please note that as permitted by law, we may also conduct background or similar screenings depending on the role for which you are applying.


2. Information collected automatically: When you use our Site, certain data about your device and web browser are automatically collected in connection with providing the website to you. This includes data such as your IP address, device type, and operating system. [If you consent to our mobile app collecting your location, your location may also be collected while you use the app (and you can turn location collection off at any time in your device settings).


3. Information collected by cookies: Our Site, as well as emails we send you, use cookies and similar technologies such as pixels. Cookies may collect information about your device and your browser, such as IP address, device type, operating system, and other identifiers associated with your device. They may also collect information about how you use or interact with our website or emails, such as the pages you visit and features you use. For more information on the cookies we use, see the section titled "Cookies and Interest Based Advertising" below.


4. Communications with us: If you communicate with us – such as by email or using our Help Center – we may collect your name, email address, and any further information you provide in communications with us. This may include call recordings if you call our customer service centers; you will be notified at the beginning of a call if it is recorded. Similarly, if you interact with us on social media (such as Facebook or Twitter), we may obtain your username and any information you provide in communications to us.


5. Data provided by others: Third parties may provide personal information to us. If someone else purchases a ticket(s) for you, that person may provide us with your name, contact information, and other information that can be used to purchase, personalize, or provide the tickets to you. For example, companies involved with events (such as promoters or venues) may provide data about you to us. We may also collect personal information about you from publicly available sources, such as social media channels where you interact with us or have made information about yourself available to the public.

2. Data Use

Eventim identifies the purposes for which we use your personal information at the time we collect such information from you and obtain your consent, in any case, prior to such use. Eventim generally uses personal information we collect for the following purposes:

• • Operating our business and providing our products and services, including providing our Site and its services to you and others; registering your account; processing your orders for tickets and other products; providing you with customer support; and communicating with you regarding transactions, events, or your use of the Site.


• • Processing, evaluating, and responding to your requests and inquiries, such as confirming your event registration, or responding to your inquiries about an event.


• • Analyzing and improving our Site, technologies, and our products and services, including performing data analyses; developing new technologies, products, and services; learning more about our users; evaluating user engagement with our Site; and facilitating the functionality and new functionalities on our Site.


• • Customizing your experience, such as displaying content we believe may be of interest to you or that is based on your preferences.


• • Marketing purposes, including online and digital advertising, email marketing, or otherwise sending you information about events, promotions, offers, or new products or features we believe may be of interest to you. We may use data for marketing of our own products or services, or for third-party offers as well. You can opt-out of any marketing emails we sent you at any time by clicking the “Unsubscribe” link in any such email, or by changing your preferences in your Customer Account.


• • Carry out job application and recruitment processes (if you are a job applicant).


• • Protecting the safety and integrity of our Site and services, including troubleshooting issues and detecting and preventing errors, fraudulent activity, or other potentially wrongful, harmful, or illegal activity.


• • Enforcing this Privacy Policy, our Terms of Use (including our Purchase Policy), or any other agreement(s) we may have with you.


• • Protecting the health, safety, welfare, rights, or interests of you, us, any third party, or the general public.


• • Claims and compliance-related purposes, such as complying with, making claims relating to, or enforcing legal rights or obligations, legal process, our policies, government requests, or prudent security or business practices.

We may also use personal information for any other purposes for which we have obtained your consent, or as otherwise permitted or required by law.

3. Data Sharing

We may share personal information with third parties for any purpose described in Section 2 above (“Data Use”). The categories of third parties who receive personal information are generally as follows:

1. EVENTIM affiliates: We may share personal information with other companies in the Eventim family.


2. Event venues and promoters: Your personal information may be shared between Eventim and the venues and/or promoters who organize or are involved with events. Additionally, our Site may give you the option to let us share your email address with venues and/or promoters, so that the venue and/or promoter can contact you via email for marketing purposes.


3. Service providers and business partners: We share personal information with service providers and business partners who provide services to us or otherwise help us operate our business, such as by hosting our website, managing our newsletter, processing payments, and preventing payment fraud.


4. Compliance and claims: We may share personal information in connection with complying with, making or defending claims relating to, or enforcing: legal rights or obligations, legal process, government requests, or prudent security or business practices. This may include disclosures to law enforcement offices, government health authorities, third-party rights owners, or others, as well as sharing related to protecting the rights, property, interests, or personal safety of our clients, users, or the general public.


5. Transaction-related sharing: We may share or transfer personal information with another business in connection with a merger, acquisition, sale, or reorganization of our business or our assets.


6. As authorized by you: We may share personal information with any person or entity you authorize us to share it with.

In addition, we may send personal information outside of the country for the purposes set out above, including for process and storage by service providers in connection with such purposes. However, you should note that to the extent that any personal information is out of the country, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

4. Consent

We generally obtain your consent prior to collecting, and in any case, prior to using or disclosing your personal information for any purpose. You may provide your consent to us either orally, electronically or in writing. The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations you might have in the circumstances.

5. Security

We have implemented physical, organizational, contractual and technological security measures to protect your personal information from loss or theft, unauthorized access, disclosure, copying, use or modification. The only employees, who are granted access to your personal information, are those with a business ‘need-to-know’ or whose duties reasonably require such information.

This Site has security measures in place to protect personal information. However, please note that due to the inherently open nature of the Internet, we cannot guarantee that information sent between you and us, or your attempt to access or use our Site or its services, can be absolutely secure. It is your responsibility to keep your account credentials (such as your password) secure.

We ensure that all affiliates and other third parties that are engaged to perform services on our behalf and are provided with personal information are contractually required to observe the intent of this Privacy Policy and our privacy practices.

6. Storage and Retention

We may keep a record of your personal information, correspondence or comments, in a file specific to you We will keep the personal information that we collect at the Eventim offices or at the offices of our third party service providers, as applicable. Eventim generally utilizes, discloses and retains personal information for as long as is necessary to perform the purposes for which it was collected, as outlined in this Privacy Policy, unless applicable law permits or requires a longer period.

7. Accuracy of Your Personal Information

We will ensure that your personal information is kept as accurate, complete and up-to-date as possible. We will not routinely update your personal information, unless such a process is necessary. We expect you, from time to time, to supply us with written updates to your personal information, when required.

At any time, you can challenge the accuracy or completeness of your personal information in our records. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the Personal Information as required. Where appropriate, we will transmit the amended information to third parties having access to your personal information.

8. Requesting Your Personal Information

We will attempt to respond to each of your written requests not later than thirty (30) days after receipt of such requests. We will advise you in writing if we cannot meet your requests within this time limit. You have the right to make a complaint to the federal Privacy Commissioner in respect of this time limit.

We will not charge any costs for you to access your personal information in our records or to access our privacy practices without first providing you with an estimate of the approximate costs, if any.

We may request that you provide sufficient identification to permit access to the existence, use or disclosure of your personal information. Any such identifying information shall be used only for this purpose.

9. Other Websites

This Site may contain links to other websites, details of which are provided for information only. Eventim has no responsibility for such sites and nor does it have responsibility for the privacy practices or the content of such websites or for the privacy policies and practices of other third parties. You should ensure to read those websites' privacy policies independently.

10. Cookies and Interest-Based Advertising

Through some of the cookies and similar technologies used on our Site, we may partner with third-party advertising providers to provide you with ads on other websites. These third parties may collect information about your online activities over time on our website and others. You can opt out of delivery of targeted ads to you by multiple online advertising providers by visiting https://optout.networkadvertising.org/ and https://www.aboutads.info/choices/. Our site also uses Google Analytics to analyze user activity; you can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

Further, our Site offers users a cookie preference manager with which users can deactivate cookies that are not essential to the Site or its functionalities. Click here to manage cookies for our Site.

11. Do Not Track Signals

As of the Effective Date listed below, there is no commonly accepted response to Do Not Track signals initiated by browsers. Therefore, our Online Services are not designed to respond to such signals.

12. Contact Us

If you have any questions about this Privacy Policy or otherwise, please contact us at privacy@eventim.ca.

You can also write to us at:

EVENTIM TICKETING CANADA LIMITED
1300-1969 UPPER WATER STREET
HALIFAX, NS B3J 3R7