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Help and Contact

FAQ Search

Find answers to your questions in our FAQs.

Can I cancel, exchange or add tickets?
We defer to the Event Organizer’s specific policy regarding cancellation. Under most circumstances, we are not able to cancel, refund, alter or exchange an order once it has been placed.

Please make sure you have checked and understand all event and venue information and are familiar with our Purchase Policy at www.eventim.ca/help/terms/ prior to completing your purchase.

If you still have any questions, please contact us directly at customerservice@eventim.ca.
If you still have further questions, you can reach the Customer Care team by sending a message through our Contact Form.
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